I typically use Chrome Desktop to gain access to my computers. When I help out a friend I will use TeamViewer.
With TeamView you send your friend a link to the Instant Customer app at this link. They run the following app from the web page. Or have them to go this link: http://download.teamviewer.com/download/TeamViewerQS_en.exe![](http://localhost/FILES%2f2015%2f12%2f02-Send-This-Link.png.axdx)
For you to connect download the full TeamView app at the same link show above. Then connect to your friend's computer by entering the partner id shown above.
![](http://localhost/FILES%2f2015%2f12%2f02_TeamViewer.png.axdx)